Software Guides
Our Software Guides are here to help you get the most out of our Pitchlane. Find step-by-step tips, troubleshooting advice, and everything you need to personalize your outreach!!
- How To Include Google Searches In A Pitchlane Video
- How to set up scrolling in Pitchlane
- How can I change the URL a video is using for the background if the link is invalid?
- How to use LinkedIn profiles in Pitchlane videos
- Will my credits rollover?
- How To Upload A Client Video To Pitchlane
- I'm missing some credits; what can I do?
- What do the campaign analytics mean?
- How to set up Zcal with Pitchlane
- How to get debugging information for our team to investigate a bug
- Tracking Pitchlane video viewers in your CRM/Slack with Zapier
- What does ‘Website Not Supported’ mean?
- Resizing Images To 1920x1080 for Pitchlane Screenshots👍
- How to Delete your Pitchlane Account
- How to use Hubspot Calendar in Pitchlane
- How To Get A Client To Record A Video In Pitchlane
- Does Pitchlane send videos or do I need to use my own email tool?
- Can I upload TSV files?
- Using Amazon links as slides in a Pitchlane video
- Why have my videos failed?
- Using a non-standard scheduling link
- Why wasn’t my video created?
- How to set up Calendly in Pitchlane
- Why isn't my custom domain working?
- How Can I Send a Video Directly from my Inbox?
- How to set up Savvycal in Pitchlane
- How to Get Someone Else to Record a Pitchlane Video
- How to Change your Email on Pitchlane
- What will happen if I cancel? Wondering what will happen if you cancel? Look no further.
- My sending tool has a character limit on custom fields
- How do I send my videos as a GIF with my email automation tool?
- How to Change your Pitchlane Password
- How to delete your Pitchlane Campaign
- How can I make the GIF come up when sending from my automation tool?
- How to set up cookies in Pitchlane
- How to set up a Custom (Sub)Domain Trying to figure out how to add a custom domain? Look here!
- How to troubleshoot CSV issues
- How to Include an Outro Video
- How to get your first pitchlane campaign set up in under 10 minutes
- What does ‘Advanced Website Detected’ mean?
- How can I share a video without tracking so my stats are not affected?
- How to Record a Pitchlane Video Learn the steps required to create your videos in Pitchlane!
- Why does my video have no sound?
- How to Cancel your Subscription
- How to report issues with your videos after they have rendered
- Why is my mic or camera not working?
- How can I make the thumbnail GIF appear when sending a video from my CRM e.g. close?
- How to use PageSpeed Insights reports in your Pitchlane videos
- How to Edit Scrolling
- What does ‘Website Unrecordable’ mean?
- Is it possible to receive a credit refund if my video didn't turn out as expected?
- How to Follow Up With a Second Pitchlane Video
- How to Include Your Prospect's Website in your Pitchlane Video
- What are Webhooks?
- Refund Policy Our policy outlining the terms under which we offer refunds.
- How To Merge Two Columns In Excel/Sheets
- How can I only export new videos that I've just uploaded into my campaign?
- How To Edit The CTA Button
- How to Create Pitchlane Videos Manually
- Using Pitchlane with Zapier How to get set up on Zapier with Pitchlane
- Can I Send Pitchlane Videos Manually or Do I Need a Sending Tool?
- Will my videos be deleted if I cancel? How does pitchlane handle videos on inactive accounts
- How To Remove Duplicates From Pitchlane
- How to do a hard reset of Pitchlane (to fix loading issues)
- How to Speed up your Pitchlane Video Learn how to speed up your video
- I’d like to say my prospect's name in all of the videos / Do you use AI?
- What Websites Work With Pitchlane?
- Do My Credits Expire If I Don't Use Them?
- How to Set Up Webhooks In Pitchlane
- How can I suggest a feature / make a feature request?
- How can I send my Pitchlane videos on Linkedin
- How can I Upload my Leads Into Pitchlane Wondering How to Upload New Leads? Look no further.
- How To Remove Pop Ups From Pitchlane Videos
- What is AutoFollowUp?
- How to use Screenshots in Pitchlane Videos
- How Do I Use Pitchlane with my Email Sending Tool?
- Why is my calendar not loading on my video's landing page?
- What does ‘Website Temporarily Unrecordable’ mean?
- Custom Domain Troubleshooting Having problems with your custom domain? Look no further!
- What does Blocked Website Mean? Are you trying to render videos and you have "Blocked Websites"? Read this article to learn more!
- What are Invalid Leads? Does your campaign have invalid leads? Read this article to learn what that means.
- What are Temporary Issues? Is your campaign reporting temporary issues? Learn more here!
- Unexpected Error Got an "Unexpected Error" while using Pitchlane? Look no further!
- Understanding Custom Domains Terminology This guide explains what all the different terminology around custom domains means and should help you troubleshoot custom domain issues.
- Why can't scrolling appear on all my videos? An article explaining why scrolling cannot appear on all videos and how we are making it up to them
- What does Pitchlane's Data Cleaning Do? Pitchlane's CSV Data Cleaning
- Some Rows Weren’t Imported Some of your leads didn't get imported? Find out why!
- Your CSV and Pitchlane Had a Bit of an Issue Having issues uploading your CSV check this out!
- How to Upload Leads into Pitchlane (New) Wondering how import leads into Pitchlane? Look no further!
- Using the API with the Lead Schema Pitchlane has rolled out big changes to its backend. Find out here how that impacts API usage.
- Changing the display language of your Pitchlane videos Are you doing outbound to a non-english speaking region and want to personalize the language being displayed so it's most relevant to the region your targeting? Well follow this guide!
- What are static pages? Are you using static pages and want to understand how they work in greater detail? Look no further
- Troubleshooting when you need a resolution ASAP / support is offline How you can troubleshoot issues yourself if you need videos quickly and support is not online